Zyteq pty ltd complies with the Privacy Legislation Acts of the Commonwealth and State Governments of Australia and in accordance with the Acts we recognise each person’s right to privacy and confidentiality. This includes having in place systems governing the appropriate collection, use, storage and disclosure of personal information, access to and correction and disposal of that information. These systems are explained here.
How we maintain privacy:
Only relevant personal information will be collected with prior Consent. We may collect personal information from you or your Guardian or Nominees to help us provide services and products to the individual and their support team.
- Requests for personal information can be made by contacting us
- Personal information will not be disclosed without prior consent from the individual. We do not sell or share email addresses or any other information collected at this web site.
- This web-site can be viewed without disclosing personal information. Any personal information provided through our web-page forms is protected by this Privacy Policy.
- All confidential information will be archived or disposed of securely.
About the information we collect:
The kind of information we collect depends on the service that has been requested. The services where personal information may be collected include:
- Providing a quote
- Online purchase
- NDIS Service Agreement
- Other types of purchase
- Tax Invoice request
- Email reply
- Online event registration forms
- Complaint form
- Phone conversation or message
- Equipment repair
- Pre-evaluation form
- Support and training sessions
The information collected may include:
- your name and contact details
- date of birth (where necessary)
- information about your health history/family history (where relevant)
- information about previous therapy treatments undertaken that you wish to share
- records of interaction between yourself and Zyteq Pty Ltd that are directly relevant to supporting you.
What does Zyteq Pty Ltd do with your information?
We will not disclose your personal information to anyone without your consent unless legally permitted or required to do so or if Zyteq suspects you may have used the website unlawfully. Zyteq Pty Ltd uses your personal information for the purpose you have given the information to us. We will use your information to provide the service you have requested and to contact you with information that we consider to be relevant for you. We may periodically send promotional emails about new products, training and professional development and other information.
We will not disclose your information to any person or company outside of Zyteq Pty Ltd, unless you have specifically requested that we do so.
Customer information collected is kept only as it relates to services obtained from Zyteq. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Zyteq Pty Ltd will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Sales transactions are stored in the sales database and support records are housed in individual participant records as they relate to support for specific equipment. Information stored on the Zyteq computer system and cloud services is secure and protected through a range of systems and procedures including firewall, user access passwords and multi-factorial authentication. Zyteq Pty Ltd will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided Zyteq Pty Ltd is not required under an Australian law or court/tribunal or otherwise to retain the information.
Access to and correction of your information :
You have a right to access the personal information that we hold about you. You can also request an amendment to your personal information should you believe that it is inaccurate. If your personal information changes, please let us know. Should you wish to obtain access to or request changes to your personal records please contact us using details below for more detailed information about Zyteq Pty Ltd’s access and correction procedure. In providing requested information to you Zyteq Pty Ltd may recover reasonable associated costs.
Using this Website:
When using this website our online systems automatically records information about each page visited including, the date and time of site visits, gender and geographic location, the type of browser and operating system you have used. This information is collected to analyse general usage patterns and for research regarding the effectiveness of the website. No personal information is collected.
Cookies:
This site uses cookies to collect web traffic data. Cookies are small files sent from your web browser and do not identify you personally. We use this information to gain statistics on web traffic so we can improve the website experience. We may also use cookies for online advertising including remarketing. You can opt-out of cookies by adjusting your web browser settings.